complaint | Români în Anglia Grup Oficial

În caz că aveți nevoie să faceți complaint la furnizori, și nu știti cum se face, pun aici un model după care să vă ghidați. Il adaptați după situația pe care o aveți.

Sam Hoolin

8 Park Avenue
Arlton
AL1 4CA

sam123@mail.com

01632 960001

British Power

24 Station Road
Giltham
GT16 3LP

25 May 2024

Type of supply: Dual fuel

Account number: A632145

Reference number: JH556612

To whom it may concern,

Re: Back-billing complaint

I am writing about a problem with how my account has been billed. This problem falls under Ofgem’s back-billing rules.

I have still not received my first bill at this address, despite contacting you several times to ask for one. I requested a bill on 3 April, 10 May and 7 June and moved into my new home on 10 March. I have spoken to you on the phone on several occasions and you have not issued a bill. I provided meter readings on the day I moved into the property and each time I spoke to you. I am unhappy with the level of customer service you have given me.

The Ofgem back-billing rules say I should only have to pay for 1 year’s energy use if I haven’t received an accurate bill for over a year. Please make sure that the Ofgem back-billing rules are applied to the balance on the account.

Please explain why you haven’t issued a bill and what you are able to do about the poor level of customer care I’ve received.

Please respond to my complaint in writing within 10 working days. If you fail to respond in this time, I will consider taking the matter further.

Thank you.

Yours faithfully,

Sam Hoolin”

updatat la data de 25 mai 2024

A.Drogoreanu&V.Dobrescu

Problem with	Letter to
Cancelling or returning goods	Cancel or return goods bought online, by phone or mail order Cancel goods or services bought at home or in a public place
Cancelling services	Cancel a service arranged online, by phone or mail order Cancel goods or services bought at home or in a public place
Energy supply	Complain to an energy supplier Complain about energy back-billing Complain about energy mis-selling Complain about your energy supply being switched without your agreement Repay debt to your energy supplier
Faulty goods	Complain about faulty goods Complain about faulty goods bought on hire purchase Complain about faulty goods supplied with a service Warn trader about court action for faulty goods Make a claim for equal liability from a credit provider
Holidays	Complain about a holiday
Home improvements	Complain to trader about poor quality work
Phone, TV and internet bills	Complain about a phone, TV or internet bill
Services	Complain about a delay to a service Complain about the cost of a service Complain about the poor standard of a service Complain about faulty goods supplied with a service Make a claim for equal liability from a credit provider
Trader in administration	Ask to be placed on list of unsecured creditors if the trader owes you money
Unsolicited goods or services	Say you received goods or services you didn’t ask for

Problem with	Letter to
Managing debt	End a hire purchase or a conditional sale agreement Ask creditors to hold off for a short period Tell non-priority creditors you have no money to pay Make an offer to non-priority creditor Request to write off a debt
Payday loans	Complain about a payday loan

Problem with	Letter to
Adult social care	Complain about adult social care Complain about adult social care on behalf of someone else
NHS	Complain about NHS Complain about NHS on behalf of someone else

Problem with	Letter to
Repairs – private landlords	Ask for local authority help if your landlord hasn’t dealt with repairs
Repairs – social housing	Ask for local authority help if your landlord hasn’t dealt with repairs

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