Aveți aici modele de scrisori pentru claim-uri sau complain-uri pentru diverse probleme cu furnizori de energie, de bunuri și servicii, de utilități, datorii, servicii sociale sau NHS. Le puteți downloada și adapta pentru situația dvs.

Consumer

Problem with	Letter to
Cancelling or returning goods	Cancel or return goods bought online, by phone or mail order Cancel goods or services bought at home or in a public place
Cancelling services	Cancel a service arranged online, by phone or mail order Cancel goods or services bought at home or in a public place
Energy supply	Complain to an energy supplier Complain about energy back-billing Complain about energy mis-selling Complain about your energy supply being switched without your agreement Repay debt to your energy supplier
Faulty goods	Complain about faulty goods Complain about faulty goods bought on hire purchase Complain about faulty goods supplied with a service Warn trader about court action for faulty goods Make a claim for equal liability from a credit provider
Holidays	Complain about a holiday
Home improvements	Complain to trader about poor quality work
Phone, TV and internet bills	Complain about a phone, TV or internet bill
Services	Complain about a delay to a service Complain about the cost of a service Complain about the poor standard of a service Complain about faulty goods supplied with a service Make a claim for equal liability from a credit provider
Trader in administration	Ask to be placed on list of unsecured creditors if the trader owes you money
Unsolicited goods or services	Say you received goods or services you didn’t ask for

Debt and money

Problem with	Letter to
Managing debt	End a hire purchase or a conditional sale agreement Ask creditors to hold off for a short period Tell non-priority creditors you have no money to pay Make an offer to non-priority creditor Request to write off a debt
Payday loans	Complain about a payday loan

Healthcare

Problem with	Letter to
Adult social care	Complain about adult social care Complain about adult social care on behalf of someone else
NHS	Complain about NHS Complain about NHS on behalf of someone else

Housing

Problem with	Letter to
Repairs – private landlords	Ask for local authority help if your landlord hasn’t dealt with repairs
Repairs – social housing	Ask for local authority help if your landlord hasn’t dealt with repairs

Work

Problem with	Letter to
Grievance at work	Make a formal complaint to your employer about a problem at work

https://www.citizensadvice.org.uk/resources-and-tools/list_of_sample_letters/

A.Drogoreanu&V.Dobrescu